Delivery Models
IT is backbone of any business.We deliver our IT infrastructure services in mainly three different methods to cater different types of business requirements.
1. Residential IT Infrastructure Management.
We will have an expert engineer at customer location to provide a higher SLA services.The resident Engineer will be assisted with a remote team to resolve higher level tasks. The delivery will be assisted with cloud hosted issue tracking system, cloud based monitoring system along with cloud based inventory management tools. A Backup Engineer and an account manager will be available to provide seamless service delivery.
2. Visit based IT Infrastructure Management.
 For small and medium business, it is difficult to afford and and engage a residential engineer for their systems and network administration activities. We have tailored visit based service to cater this segments requirements. Here an expert Engineer will visit the site either weekly once or twice to make sure customer network, systems and applications are in reliable state to support their business. In addition to these mandatory visits, we provide visits based on issues and on-demand requirements.